Get In Touch

DIY Matters aims to create a virtual store for online customers bringing you the confidence and convenience of visiting our store for shopping 24 hours a day, 7 days a week.

If you have any questions regarding your order or any general enquiries then please contact us on the following:

Email
sales@diymatters.co.uk

Telephone
+44 (0)161 643 3077

Lines are open: Monday to Friday 9am - 5pm
Please have your order number when you call.
Calls are charged at local rate and may be monitored and recorded for staff training purposes.

If you have any questions about shopping online at diymatters.co.uk, you may be able to find an answer to your query below.

Orders and Delivery

When will my order be delivered?
Can I specify a delivery date when ordering?
How do I know if my order has been received?
Can I add to an existing order?
Can I return a product, exchange it or get a refund?
Are receipts sent with deliveries?
Can I place an order from overseas?
Does diymatters.co.uk deliver overseas?

When will my order be delivered?
Your order will be delivered the next day if placed before midday.

Can I specify a delivery date when ordering?
Yes, you can specify any date that you would like your order to be delivered.

How do I know if my order has been received?
Upon receipt of your order, an Order Acknowledgement screen will be generated, issuing an order reference number. Please print out this page for future reference. You will also receive an email confirming that we have received your order details.

Can I add to an existing order?
You can add items to your order until you confirm your payment details and complete the order. Once the order is confirmed, you cannot add items to the same order. If you’d like to order additional items, please place a new order.

Can I return a product, exchange it or get a refund?
Yes. We want you to be totally satisfied with every purchase you make from DIY Matters. If for any reason, you are not completely happy with your purchase, please see our Returns Policy page.

Are receipts sent with deliveries?
Yes, all receipts are sent with deliveries.

Can I place an order from overseas?
Yes. Customers from abroad can place an order, but if delivery is to an address in a different country other than the Uk and Northern Ireland, there will be an additional carriage charge. Please email us at sales@diymatters.co.uk and give us your details.

Does diymatters.co.uk deliver overseas?
Yes we can deliver overseas but at an additional cost. Please email us at sales@diymatters.co.uk and give us your details.